• +91 7396348040

  • support@factorh.com

  • Hyderabad, India

Posted on : June 1, 2026 Network Engineer, Senior

Factor H is seeking a highly skilled Network Engineer to support a large enterprise customer by delivering secure network design and implementation services across on-premises, data center, and cloud environments.
- This role is part of a multi-year strategic initiative focused on transforming the organization’s data processing, handling, and warehousing capabilities.
- The ideal candidate will work closely with project management teams, internal IT departments, and managed services teams to ensure seamless integration, security, and performance of network infrastructure. - This is a dynamic role with opportunities to contribute to additional projects as they arise.

Location: Hyderabad, India
Openings: 1
Experience: ± 7 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Must have extensive experience with network design and architecture.
  • Must demonstrate a “can-do” attitude.
  • Design and implement enterprise network architectures (LAN/WAN/data center) to meet performance, availability and security requirements.
  • Configure and optimize routing protocols (BGP, OSPF, EIGRP) and route redistribution for multi-site connectivity and failover.
  • Develop, review and enforce firewall policies and rule management; implement secure architectures using Palo Alto firewalls.
  • Configure and troubleshoot Cisco routers and switches (routing, switching, VLANs, STP, QoS).
  • Deploy and operate SSL/TLS, VPNs and other secure communications (IPsec, TLS termination) to protect data in transit.
  • Integrate and operate load balancers (F5) for application availability, persistence and SSL offload.
  • Diagnose and remediate DNS issues (zones, records, delegation) and perform related troubleshooting.
  • Work directly with customers to gather requirements, provide technical support, and deliver timely, customer-focused resolutions.
  • Collaborate with cross-functional teams on projects, change control, and incident response; produce runbooks and network documentation.

Skills/Experience

  • Candidates need to have a minimum 7-10 years experience in network engineering with enterprise environments.
  • Certifications preferred: CCIE or PCNSE.
  • Expertise in internet routing protocols and network security concepts.
  • Proven ability to provide customer-focused support in a fast-paced environment. Work independently and collaboratively within a team environment. Excellent communication skills required.
  • Expertise in internet routing protocols and network security concepts.
  • In-depth knowledge of firewall configuration, policies, and rule management.
  • Solid understanding of DNS (zones, records, and troubleshooting).
  • Experience with SSL and secure communications.
  • Experience with Cisco routers and switches, hands-on experience with Palo Alto firewalls and familiarity with F5 load balancers.
  • Exposure to OCI (Oracle Cloud Infrastructure) / Oracle databases.

Posted on : February 1, 2026 ServiceNow Developer

Factor H is seeking an experienced ServiceNow Developer who will be a key member of the ServiceNow Support team.
- As a ServiceNow Support Analyst you will be the subject matter expert in supporting and maintaining our ServiceNow platform.
- You will be troubleshooting and supporting the ServiceNow platform based on business needs with a focus on ITSM, SPM and ITAM. - You will create, review and enhance, keep up-to-date technical documentation as part of the ServiceNow support team.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Support artifacts on the ServiceNow platform including Catalog Items, SLAs, Assignment Rules, Flows, Business Rules, Email Notifications, Reports/Dashboards, Surveys etc.
  • Support ServiceNow to receive/send external data using Data Sources and Transform maps.
  • Support ServiceNow to send data to external systems via API Integrations
  • Make configuration or code changes as required, test in development environment, represent changes in CAB and deploy changes to production environment.
  • Create and maintain knowledge artifacts to document platform functionality and troubleshooting steps, known issues and resolution. Document support activities, solutions, and processes with accuracy and clarity.
  • Staying current on ServiceNow trainings and best practices.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 4-6 years experience in ServiceNow ITSM, SPM. Knowledge of ITAM is a plus.
  • Certifications required: ServiceNow Certified Implementation Specialist-ITSM.
  • Experience supporting and managing ServiceNow. Previous experience in a helpdesk or IT support role preferred.
  • Proven ability to provide customer-focused support in a fast-paced environment. Work independently and collaboratively within a team environment. Excellent communication skills required.
  • Familiarity with Windows operating systems and Active Directory is a plus.
  • Experience working with Catalog Items, Record Producers, Business Rules, Flow Designer, SLAs, Assignment Rules, UI Policies, Client Scripts, Email Actions, Email Notifications etc.
  • Experience working with Service Portals, Service Operations Workspace, Platform Interface.
  • Experience in reviewing logs and debugging and working with users to resolve reported issues.
  • Experience working with ACLs, CMDB, Transform Maps.