• +91 7396348040

  • support@factorh.com

  • Hyderabad, India

Posted on : February 1, 2026 ServiceNow Developer

Factor H is seeking an experienced ServiceNow Developer who will be a key member of the ServiceNow Support team.
- As a ServiceNow Support Analyst you will be the subject matter expert in supporting and maintaining our ServiceNow platform.
- You will be troubleshooting and supporting the ServiceNow platform based on business needs with a focus on ITSM, SPM and ITAM. - You will create, review and enhance, keep up-to-date technical documentation as part of the ServiceNow support team.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Support artifacts on the ServiceNow platform including Catalog Items, SLAs, Assignment Rules, Flows, Business Rules, Email Notifications, Reports/Dashboards, Surveys etc.
  • Support ServiceNow to receive/send external data using Data Sources and Transform maps.
  • Support ServiceNow to send data to external systems via API Integrations
  • Make configuration or code changes as required, test in development environment, represent changes in CAB and deploy changes to production environment.
  • Create and maintain knowledge artifacts to document platform functionality and troubleshooting steps, known issues and resolution. Document support activities, solutions, and processes with accuracy and clarity.
  • Staying current on ServiceNow trainings and best practices.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 4-6 years experience in ServiceNow ITSM, SPM. Knowledge of ITAM is a plus.
  • Certifications preferred: ServiceNow CSA.
  • Experience supporting and managing ServiceNow. Previous experience in a helpdesk or IT support role preferred.
  • Proven ability to provide customer-focused support in a fast-paced environment. Work independently and collaboratively within a team environment. Excellent communication skills required.
  • Familiarity with Windows operating systems and Active Directory is a plus.
  • Experience working with Catalog Items, Record Producers, Business Rules, Flow Designer, SLAs, Assignment Rules, UI Policies, Client Scripts, Email Actions, Email Notifications etc.
  • Experience working with Service Portals, Service Operations Workspace, Platform Interface.
  • Experience in reviewing logs and debugging and working with users to resolve reported issues.
  • Experience working with ACLs, CMDB, Transform Maps.